At Artisana Jewelry, we cherish your satisfaction and aim to ensure that every piece we craft meets your expectations.
Our 14-day free return policy ensures that you can shop with confidence. If you need to return an item, just let us know within 14 days of receipt. Items should be in their original condition, unworn and with tags.
For any damaged or defective items, please report them within 5 days of receipt for a hassle-free refund or exchange.
Please note, custom pieces and sale items and not eligible for returns or exchanges.
Cancellations
Understanding the importance of timely service, we start on your order right away. Should you need to cancel your order for any reason, we kindly ask that you do so within 24 hours of your purchase to avoid any inconvenience.
Late or Missing Refunds
If you haven’t received a refund yet, we suggest the following:
- Revisit your bank account details.
- Consult with your credit card company; it may take some time before your refund shows.
- Contact your bank. There is often some processing time before a refund is posted.
Should you have followed these steps and still not received your refund, please don’t hesitate to get in touch with us at info@artisanajewelry.com. Our dedicated team is here to ensure that your concerns are addressed promptly and to your satisfaction.
